I think this lack of personal touch Spears is speaking about has to deal a lot with the change in ownership. I've noticed a complete 180 in how Alteil's staff approaches it's playerbase-simply put, we went from the original, outgoing bunch (lupos, GGG, edgarfidgaro, AnnaTheRed, Dwildstar and Logress) to simply Logress. I know Arakis and GGG still help out, but they are strictly in support roles and have no direct communication with the community. Instead, we got some Japanese bureaucrat known as satonoko who's probably just interested in this game as a way to please her higher ups and advance in the larger Corporation.
Alteil is owned by a corporation and this is just one of many franchise. Alteil USA is an international version of that game. When ownership transferred to gamepot, a lot of shifting of power occured and I'm not fully aware of the details. I'm assuming Arakis has his hands tied doing other work and is probably bored of Alteil. GGG is pregnant and out of a job, this is a tough time for her. Not to mention Logress and her have been struggling behind the scenes in their personal lives in addition to the pregnancy...I can only imagine what is happening.
Despite what any of you think, I KNOW Logress cares about Alteil a lot and has it's best interests (from an industry and player perspective) at heart. He spends way more time working on this game then I think is healthy. The decision made here is probably a collaboration between him and Japan. Ultimately, they thought that the players who participated in this exploit were in the wrong. I believe they are correct in thinking that. Bug exploits have always been frowned upon in games, and in extreme cases (such as this one) the abusers were punished for their actions. Personally, I think they went easy on them. They could've straight up banned the lot of them and left it at that. Instead, they are allowing the abusing players to redeem themselves for exploiting the system. I think that's admirable, and those players should be grateful that they are given this opportunity.
Take it or leave it, I've said my piece on this issue. I'm just trying to shed a bit of light because for whatever reason, I think Logress is unable/unwilling to respond further on this matter.