The good news is that our ticket system is online and functional. The bad news is that while the general standard for replying for a ticket is 24 hours, the industry standard for the game companies is a 14 hour response time.
We are not currently meeting that so I'm adding more personnel into the ticket system to address this (this is one of those rare situations where throwing more bodies at a problem is actually a good idea).
The store will also open up shortly to generate income for licenses and upgrades. This includes upgrading the ticket system.
The most important thing that this will add is the ability for users to rate the quality of responses our representatives give you. Do not feel bad giving a negative rating to one of my representatives if you feel my staff does not act with the utmost respect and professionalism.
Alteil is a wonderful game with tremendous potential and a great user base. It's our job to unleash that potential and to give our user base the respect they deserve.
Romdeau wrote:Why is this posted under GD instead of Fellanas?
Good question. I'll make a second post on Fellanas when I get home from another Microsoft training/networking event tonight.