Guild Management

 

System Requirements:

We support IE 5.5 SP2 or better and Firefox 1.X or better. All browsers require Flash 7 or better. Multiple users on one LAN are not supported. Stability may vary depending on computer and Internet speed.

*IE 8 Beta 2 does NOT handle flash well.  There is an icon to the right of the address bar called Compatibility Mode/View.  Turning that on does improve performance a bit, but it's not perfect.

You can find more info about compatibility mode: here.

 

If you're getting disconnected during a game or chat, please try the following instructions.
* We are not responsible for individual connection problems. We suggest you contact with your Internet provider for further assistance.

Reinstall flash

  1. Open Control Panel >Add or Remove Programs
  2. Select Remove next to Adobe Flash Player Plug-in and Adobe Flash Player ActiveX
  3. Install the latest flash player from the URL below.
http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=shockwaveFlash
If you're playing Alteil in Internet Explore 7, depending on the setting on your computer, it may force you to quit IE.

Reinstall the latest flash
http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=shockwaveFlash

Update your computer's OS
Open Start menu > Windows Update and follow the instructions

Clear cached data in Internet Explorer 7
Open Start menu > Open Settings > Open Control Panel > Internet Options > General > Click delete Browsing History > In delete Browsing History, click Delete All
or
Open Internet Explorer 7 > Click Tools > click delete Browsing History > In delete Browsing History, click Delete All

Try using a different browser such as Firefox

If you're still getting disconnected, visit our Contacts page and email the appropriate person. Please make sure that you include the information below.
  • Subject line: “Connection Problem”
  • Your computer's OS
  • Your computer's CPU
  • Your computer's memory
  • Your computer's flash version
  • Your computer's video card
  • Your computer's connection (what kind of connection, speed)
  • Error message (if you get any)

Business Hours:

Monday-Friday, 10 AM to 6 PM EST, except holidays
If we receive your support email during business hours, we will respond that day.
Some problems may take longer than others. However, if you don’t receive a response in a week, there’s a chance that we did not receive your mail. Please resend it.

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